In the context of a long-term disability claim, a functional telephone interview may refer to a phone call between the disability insurance company and the claimant (the person who is making the claim for disability benefits).
The purpose of a functional telephone interview in a long-term disability claim is to gather information about the claimant’s medical condition, functional limitations, and ability to perform job duties. The interview may be conducted by a nurse, occupational therapist, or other medical professional who works for the disability insurance company.
During the functional telephone interview, the interviewer may ask the claimant questions about their medical history, symptoms, treatment, and any physical or mental limitations that prevent them from working. The interviewer may also ask the claimant about their daily activities, such as how they manage personal care tasks, household chores, and social interactions.
The information gathered during the functional telephone interview is used by the disability insurance company to assess the claimant’s eligibility for long-term disability benefits. The interviewer may also make recommendations for additional medical evaluations or tests that could help to further assess the claimant’s condition and functional limitations.
The functional telephone interview is an important part of the long-term disability claims process, as it provides the insurance company with crucial information about the claimant’s medical condition and ability to work.
