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Has your disability claim been wrongfully denied or terminated? Call us today for help!  (888) 321-8131

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OLF Ortiz Law Firm National Disability Attorneys

We appeal wrongful long term disability insurance and Social Security Disability denials.

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You are here: Home / Disability Insurance Companies / Don’t Let Matrix Absence Management Stall Your Disability Claim

Don’t Let Matrix Absence Management Stall Your Disability Claim


Matrix Absence Management (“Matrix”) is a third-party administrator that evaluates claims for long term disability (LTD). Matrix works closely with Reliance Standard Life Insurance Company.

A long term disability plan administrator is typically the LTD plan sponsor or employer unless another party is designated. The plan administrator is responsible for plan compliance. The term “plan administrator” is often the source of confusion because it is often thought that when an employer uses a third-party administrator (TPA) to administer its plan and adjudicate claims, the TPA should be named as the plan administrator. However, the plan administrator is almost always the employer, not a TPA or an insurance company. A third-party administrator is a person or entity that adjudicates disability claims. Again, a TPA is usually not the plan administrator.

Given this background, we see that Matrix will manage a long term disability claim until the claim is resolved or the employee returns to work.

If your long term disability claim is denied or terminated by Matrix Absence Management, you have legal rights. You should contact an experienced law firm like the Ortiz Law Firm to discuss your rights. Mr. Ortiz has experience in handling claims that have been denied by Matrix. He can be reached at (888) 321-8131.

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Virginia P.

Nick Ortiz is the most compassionate and knowledgeable attorney I have ever encountered. I spoke with other attorneys regarding a wrongful LTD denial, they were all interested in my case but NOT interested in me. Once I spoke with Mr. Ortiz I knew HE would represent ME, it was immediate! His calmness, empathy, integrity and sincerity was exactly what I needed. He is a true advocate for his clients. The Ortiz Law Firm successfully had my claim reinstated. Thank you again Mr. Ortiz & God bless you!

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